Help and support
Need help with Asyncbit? The fastest way to reach us is email — we reply to every message.
Common questions
- I can't log in to Asyncbit
- Choose “Forgot password?” on the login page and we'll email you a 6-digit code to set a new password. If you signed up with Google, use “Continue with Google” with the same Google account, or use the same steps to add a password.
- Calls don't connect or have no sound
- Check that Asyncbit has microphone permission (and camera permission for video) in your device or browser settings, and that both people are on the latest version. In the browser, calls require an HTTPS connection to access your mic and camera at all.
- How do I report a post or user?
- Use the ⋯ menu on any post, comment or profile. Reports go to moderation for review, and reporting works on anonymous content too.
- How do I block someone?
- Open their profile or a chat with them and choose Block. It takes effect immediately and they are not notified. You can undo it in Settings → Privacy and safety → Blocked accounts.
- Why aren't my points going up?
- Points come from contributing — posting, commenting, answering questions and taking part. Reading the feed doesn't earn points. Attempting to inflate points artificially is against the Terms and is actively enforced against.
- I'm not getting notifications
- Check Settings → Notifications in Asyncbit first. On Android, also check that notifications are enabled for Asyncbit in your system settings. In a browser, turn on “Notifications in this browser” and allow them when asked; if you blocked them before, allow notifications for this site in your browser's site settings.
- How do I delete my account?
- Go to Settings → Your data → Delete your account. Your account is hidden at once and permanently deleted after 30 days; log in and choose Restore account within that time to keep it. Can't log in? Email us from your registered address.
How Asyncbit works
- Points and levels — how activity turns into reputation
- Badges and achievements — how badges unlock
- Voice and video calls — how calling works on web and Android
- All features